Account
Delete your CardPulse account
Two routes: one inside the app, one by email if the app is already gone. Both end with the account removed, not suspended.
In the app
- Open CardPulse and sign in, if you are not already.
- Go to the Profile tab.
- Scroll to the ACCOUNT section and tap Delete Account.
- Confirm on the prompt that reads “This will permanently delete your account and all data. This cannot be undone.”
The app waits for the server to confirm the deletion before it returns you to the sign-in screen. If the request fails it shows the error and the account stays as it was, so a failed delete is never presented as a finished one.
Without the app
Email hanwong118@gmail.com and ask for the account to be deleted. Send it from the address on the account, or from the address of the Apple or Google account you used to sign in, so the request can be matched to an account. If you signed in with Apple and chose Hide My Email, send the message from that private relay address or include it in the body.
Requests are answered within 30 days, which is the window the privacy policy commits to. A request that cannot be matched to an account gets a reply saying so rather than a silent deletion of the wrong record.
hanwong118@gmail.com is the only address that receives mail for CardPulse. It handles support, privacy requests and deletion requests alike.
What is deleted
Confirming the deletion removes the authentication record for the account, and every row keyed to it goes with it:
- The account itself — the sign-in record, its email or Apple private relay address, and the user ID everything else hangs off.
- Every price alert and grading alert on the server: card, target price or grading threshold, direction, and the push token stored with it so alerts could fire while the app was closed. They stop firing because the rows no longer exist.
- Any feedback you sent from the app — the message, the app version and the device context attached to it.
- Any image attached to that feedback. These sit in a private storage bucket rather than a database table, so they are cleared first, before the account row goes, to avoid leaving them behind.
The deletion is immediate and it is not a soft delete or a deactivation. There is no restore, no grace period, and no way to recover the account or the alerts on it afterwards.
What is kept, and for how long
- Your watchlist and alert list on the device
- These live in the app’s own storage on your phone, not on a server, so a server-side deletion cannot reach them. Deleting the account clears the signed-in profile and recent searches on the device; the saved cards and the alert list remain in app storage until you delete the app, which removes them with it.
- Card price history
- CardPulse keeps a daily closing price per card so returns can be measured against something. These rows are about cards, not people — they carry no account identifier and nothing links them back to you. They are kept indefinitely and are unaffected by deletion.
- The device push token
- The token a device registers for notifications is stored on its own, with the platform and time zone and no account identifier. Deleting the account deletes the alerts that used it, so nothing is sent to it; the token row itself is removed when the push service reports it as no longer valid — which happens when the app is uninstalled or notifications are turned off.
- Backups
- A copy of the account record can persist in the database provider’s encrypted backups after deletion, until those backups rotate out of retention. Crash reports already sent to Sentry are held under Sentry’s own retention schedule.
- Purchase records
- Apple and Google hold the billing record for a subscription. CardPulse never receives payment details, and deleting the account does not reach into a store’s purchase history.
Cancelling a subscription is separate
CardPulse Premium is billed by the store you bought it from. Deleting the account does not cancel the subscription, and cancelling the subscription does not delete the account. Do both if you want both.
- iPhone or iPad: Settings, then your name, then Subscriptions, then CardPulse.
- Android: Google Play subscriptions, then CardPulse. The same page opens from the paywall screen in the app.
Cancelling stops the next renewal. It does not refund the current period — refunds are handled by Apple or Google, not by CardPulse.
Questions
- How do I delete my CardPulse account?
- Open the Profile tab, scroll to the ACCOUNT section, tap Delete Account, and confirm. The account is deleted on the server before the app returns you to the sign-in screen. If the deletion fails, the app says so and leaves the account intact rather than signing you out and pretending.
- Can I delete my account without installing the app?
- Yes. Email hanwong118@gmail.com from the address on the account, or from the address of the Apple or Google account you signed in with, and ask for the account to be deleted. The request is answered within 30 days.
- Does deleting my account cancel my subscription?
- No. A CardPulse Premium subscription is billed by Apple or Google, not by CardPulse, and has to be cancelled in the App Store or in Google Play. Deleting the account does not cancel it, and cancelling it does not delete the account.